In addition to reviews written by users, you can now see now information about doctors’ communication skills, room noise levels, and emergency room wait times on the Yelp pages for hospitals, nursing centers, and dialysis centers.
Utilizing Data from Medicare
ProPublica, the Pulitzer Prize winning non-profit investigative group, will provide quarterly updates on health services at 4,600 hospitals, 15,000 nursing homes and 6,300 dialysis clinics across the U.S. using data compiled from the Centers for Medicare and Medicaid Services. The information includes emergency department wait times, patient survival rates, incurred fines and physician communication ratings.
While this information always been available to the public, the inclusion on Yelp makes it more visible and easier for the public to access. Other websites, like Healthgrades, provide ratings of physicians and hospitals, however unlike Yelp it doesn’t allow for anonymous public comments and reviews.
More Informed Decisions
“Now the millions of consumers who use Yelp to find and evaluate everything from restaurants to retail will have even more information at their fingertips when they are in the midst of the most critical life decisions, like which hospital to choose for a sick child or which nursing home will provide the best care for aging parents,” wrote Yelp CEO Jeremy Stoppelman in a the official blog post announcing the change.
Here’s a breakdown of the information that will be presented alongside Yelp reviews:
- Hospital pages will include Medicare data on ER wait time, doctor communication, and the noise level in patient rooms.
- Nursing home pages will include information on payment suspensions due to substandard performance as well as fines paid by the provider for serious deficiencies.
- Dialysis center pages will include data on how often a facility’s patients must be re-admitted to the hospital and the survival rate of patients.
Easier Access to Medicare Information
While much of the information about hospitals is available on Medicare’s Hospital Compare Web page, Yelp executives say the information can be difficult to find and sort through.
“We’re taking data that otherwise might live in some government pdf that’s hard to find and we’re putting it in a context where it makes sense for people who may be in the middle of making critical decisions,” said Luther Lowe, Yelp’s vice president for policy.